Complaint Management Application for Field Technicians

Jaipur Electricity Board

JVVNL: COMPLAINT MANAGEMENT APPLICATION

The real-time complaint management application

JVVNL complaint management is a workflow management app for field technicians(FRT) to accept the complaint on the go.

The applications is bi-lingual and can be operated in hindi and english. The complaints are received on the basis of location. The real-time status update for complaints manages the transparency of work. Customer signature is required for the closure of the complaint. The Application is Integrated with CRM.

Technologies

  • Frontend : Android App
  • Backend : Node JS
  • Database : MongoDB
  • Environment : On-prim server
About the customer:

Jaipur Vidyut Vitran Nigam LTD comes under the Government of Rajasthan managed by the Department of Energy. The ministry is charged with overseeing electricity production and infrastructure development, including generation, transmission, and delivery, as well as maintenance projects.

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